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Werkvoorraad (Work Queue)

The werkvoorraad (work queue) feature provides a team-level view of unassigned and pending work items that need to be picked up by case workers.

Overview​

Unlike "My Work" which shows items assigned to the current user, the werkvoorraad shows the shared pool of work that is available for the team or organizational unit.

Planned Features​

  • Unassigned cases -- Cases that have not yet been assigned to a specific handler.
  • Team queue -- Cases assigned to a team or organizational unit rather than an individual.
  • Priority sorting -- Items sorted by urgency, deadline proximity, or priority level.
  • Claim functionality -- Allows a case worker to claim a case from the queue, assigning it to themselves.
  • Filter by case type -- Filter the queue by specific case types (e.g., Bezwaar, Vergunning, Melding).
  • Filter by deadline -- View items approaching their processing deadline.
  • Bulk assignment -- Assign multiple items from the queue to a specific handler.

Relationship to My Work​

The werkvoorraad and My Work views are complementary:

  • Werkvoorraad: "What work is available for the team?"
  • My Work: "What work is assigned to me?"

Case workers typically check the werkvoorraad to pick up new work, which then appears in their My Work view.

Status​

This feature is defined in the spec at openspec/specs/werkvoorraad/spec.md and is planned for future implementation.