How dossiq compares

We installed other open source case systems, read their code and rated each one on the same list of capabilities.

The limits of that reading come first, then the totals, then every capability by area.

We rated dossiq and 5 other case management systems on 240 capabilities: OpenCase, Valtimo/GZAC, xxllnc Zaken, Dimpact ZAC, Open Zaak.

Before you use this table

We only compared open source software we could install and run ourselves. Closed and hosted products are not in this table. Their absence is not a verdict on them.

We read all 6 systems on September 26, 2026. Open source moves fast, so some of these ratings are already out of date. Check that date before you rely on them.

A rating is our reading of software we did not write. It is not proof that a product does or does not have a capability.

We strongly advise you to run your own evaluation. This table does not replace testing against your own requirements.

Pick the capabilities your organisation needs. Then test all 6 systems against that shortlist yourself.

We corrected 81 of our own ratings on October 7, 2026. Some we had shipped since the reading, and some we had read too harshly. We do not correct the other 5 columns that way. Those ratings are as we read them, on the dates given here.

Later rounds of reading asked questions the first round had not thought of. In all we added 34 capabilities to the list, the most recent of them on October 7, 2026. We rated ourselves on every one. The other 5 columns read Unknown, because we did not read those products against these rows, and a guessed rating is worse than an empty cell.

Another 164 capabilities are proposed and not yet rated. We read our own code for each of them. We have not read the other 5 systems against them, so they are in no total on this page. A proposal becomes a row when every system has been read against it.

Every system here is a municipal case system or a workflow engine, and the list is drawn from what they do, in the shape we do it. A capability none of them has is missing from the list, not from the market. A product that splits the work differently scores low without being worse, and that bias runs in our favour. We add rows as we read more systems, so a lower score in a later release can mean the list grew rather than the product shrank.

About the Dimpact ZAC column

Dimpact ZAC owns no data. The case, its documents and its retention live in Open Zaak. A row we score in our own shape often falls outside Dimpact ZAC by design. Its column reads low for that reason, which flatters us. Read the gap as a difference in architecture, not as a weaker product.

Totals over all 240 capabilities

How many of the 240 capabilities each system has.
System	Yes	Partly	Not found	Unknown
Dossiq	145	70	25	0
OpenCase	62	37	116	25
Valtimo/GZAC	66	68	91	15
xxllnc Zaken	150	38	37	15
Dimpact ZAC	68	64	93	15
Open Zaak	45	47	133	15

Per area

Yeswe found the whole capabilityPartlywe found part of it, and part is missingNot foundwe did not find itUnknownwe have not read that system on this row

Search capabilitiesRating for Dossiq

Intake13 capabilities. Dossiq has 7, partly has 2, is missing 4. 9 more proposed.

Capabilities in Intake, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
1.1	Citizen web form per case type	Yes	Not found	Partly	Yes	Partly	Not found
1.2	Internal case registration dialog (case type, requestor, fields)	Yes	Yes	Yes	Yes	Yes	Partly
1.3	Create case from a contact or citizen record	Yes	Yes	Not found	Yes	Partly	Not found
1.4	Document intake queue (assign to case, reject)	Partly	Yes	Not found	Yes	Yes	Not found
1.5	E-mail intake from a mailbox	Yes	Partly	Not found	Yes	Not found	Not found
1.6	Watched folder or scan import with separator sheets	Not found	Yes	Not found	Partly	Not found	Not found
1.7	API case creation for external systems	Yes	Yes	Yes	Yes	Partly	Yes
1.8	Scheduled or recurring planned cases	Partly	Not found	Not found	Yes	Not found	Not found
1.9	Create case from MS Office, Teams or Outlook	Not found	Yes	Not found	Yes	Not found	Not found
1.10	Save any platform file or chat to a case	Not found	Yes	Not found	Not found	Not found	Not found
1.11	Online payment during intake	Not found	Not found	Not found	Yes	Not found	Not found
1.12	Intake routing to department or role	Yes	Partly	Partly	Yes	Yes	Not found
1.13	Start case from a dashboard action	Yes	Not found	Not found	Yes	Not found	Not found

Proposed, not yet rated

9 capabilities proposed for Intake. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q1.14	Can an external party file and follow a case with an identity that is not a staff account.	Partly
Q1.15	Is the citizen-facing form a separate object from the record type, so one type carries several forms and a form can hide fields with preset values.	Not found
Q1.16	Can the intake form be embedded on the municipality's own website, and does a submission arrive as a case.	Yes
1.17	Request to the applicant to complete their submission, with a typed reason	Partly
1.18	Duplicate candidates shown on every save, with a recorded override	Not found
Q1.19	A handler refuses a case before starting on it, either giving it another case type with its data and documents carried over or sending it back to the central queue	Partly
Q1.20	An administrator makes web form fields required and gives each a format check, such as letters, dates, numbers, e-mail address or phone number	Partly
Q1.21	After logging in with DigiD or eHerkenning, the applicant finds the web form already filled with their details from the BRP or the trade register	Not found
Q1.22	An applicant saves an unfinished web form after logging in, resumes it later, or throws it away with everything they entered	Not found

Case core29 capabilities. Dossiq has 25, partly has 2, is missing 2. 25 more proposed.

Capabilities in Case core, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
2.1	Case number from a mask or sequence	Yes	Yes	Yes	Yes	Partly	Yes
2.2	Typed case data schema per case type	Yes	Not found	Yes	Yes	Partly	Yes
2.3	Case type versioning with draft, publish, activate	Yes	Not found	Yes	Yes	Partly	Yes
2.4	Assign case to a user, claim, unassign	Yes	Partly	Yes	Yes	Yes	Partly
2.5	Assign case to a team or department plus role	Yes	Partly	Not found	Yes	Yes	Partly
2.6	Bulk actions on a case list	Yes	Not found	Partly	Yes	Partly	Partly
2.7	Configurable status vocabulary with colour and order	Yes	Partly	Yes	Not found	Partly	Partly
2.8	Case tags or labels	Yes	Not found	Yes	Not found	Not found	Not found
2.9	Copy case	Yes	Yes	Not found	Yes	Not found	Not found
2.10	Sub-cases, related cases, hierarchy	Yes	Yes	Partly	Yes	Yes	Yes
2.11	Suspend and resume with reason or term	Yes	Not found	Partly	Yes	Yes	Yes
2.12	Reopen a closed case	Yes	Yes	Not found	Yes	Yes	Yes
2.13	Change case type or version of a running case	Yes	Not found	Partly	Yes	Not found	Partly
2.14	Case location (address, geo) with map	Yes	Partly	Partly	Yes	Yes	Partly
2.15	Custom objects linked to cases	Yes	Partly	Yes	Yes	Partly	Yes
2.16	Case data version history or snapshots	Yes	Yes	Partly	Partly	Yes	Yes
2.17	Delete case with guard	Yes	Not found	Yes	Yes	Not found	Yes
2.18	Confidentiality level on the case	Yes	Yes	Partly	Yes	Yes	Yes
2.19	Favourites and recent items	Yes	Yes	Not found	Partly	Not found	Not found
2.20	Live updates on the case page	Yes	Not found	Yes	Not found	Yes	Not found
2.21	Change proposals from colleagues or citizens queued for acceptance	Not found	Not found	Not found	Yes	Not found	Not found
2.22	Raw case inspection for admins (data, variables, logs)	Yes	Not found	Partly	Not found	Yes	Yes
2.23	Merge two cases into one	Yes	Not found	Not found	Not found	Not found	Not found
2.24	Duplicate detection at intake	Yes	Not found	Not found	Partly	Not found	Not found
2.25	Automatic chasing while a case waits on someone else	Yes	Not found	Partly	Partly	Not found	Not found
2.26	Typed case links with a declared inverse	Partly	Not found	Partly	Partly	Partly	Partly
2.27	Edit lock on a case, with the holder named	Yes	Not found	Not found	Not found	Not found	Not found
2.53	Register and handle complaints under Awb chapter 9 with deadlines, hearing and disposition	Not found	Unknown	Unknown	Unknown	Unknown	Unknown
2.54	Run tenders from publication through evaluation, award and contract management	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

25 capabilities proposed for Case core. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q2.27	Is a work item's identifier guaranteed unique under concurrency.	Partly
Q2.28	Is a configured form's answer stored as data or as prose.	Yes
Q2.29	Can a second party be given standing on a case without taking it from the first.	Yes
Q2.30	When a case moves, does its identity survive, and what happens to what pointed at it.	Not found
Q2.31	Does the product show who else has the case open right now.	Not found
Q2.32	Is a status transition guarded by role and by condition, per case type.	Yes
Q2.33	Can a closed case be archived, hidden from working views and search, read-only, and restored, without being deleted.	Partly
2.34	Priority levels administered per case type, derived from impact and urgency	Not found
2.35	Split a case in two, dividing documents and parties over both	Partly
2.36	Flag a case as needing attention, cleared only with a written reason	Not found
2.37	Dated chain of custody of case ownership between organisation units	Partly
2.38	Request a case from its current handler, who accepts or refuses with a reason	Not found
2.39	Closing statuses withheld while something the case depends on is open	Partly
2.40	Assessed risk level on the case, separately permissioned	Not found
2.41	Undo a bulk action	Not found
2.42	Keyboard-first operation with a command palette	Not found
2.43	Case status derived from what has been recorded, not set by hand	Not found
2.44	Attention marker pointing at one tab of the case, cleared by handling it	Not found
2.45	Incident on a case as a dated record with its own owner	Not found
2.46	Each status declares whether the case waits on us or on someone else	Partly
2.47	Applicant withdraws their own case from the portal	Yes
2.48	Affected parties and objects derived by walking declared relations	Not found
2.50	Conflicting save refused with the other person's value shown	Not found
2.51	Transfer a case to another organisation, which accepts or rejects it	Yes
Q2.52	Once the last status is set the handler can only add documents, and changing data, documents or the result of the closed case takes an authorised user	Partly

Tasks and phases22 capabilities. Dossiq has 10, partly has 9, is missing 3. 14 more proposed.

Capabilities in Tasks and phases, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
3.1	BPMN process engine	Partly	Not found	Yes	Not found	Yes	Not found
3.2	Linear phases per case type	Yes	Not found	Partly	Yes	Partly	Yes
3.3	Checklist items per phase	Yes	Not found	Not found	Yes	Not found	Partly
3.4	User tasks with a form	Yes	Partly	Yes	Yes	Yes	Not found
3.5	Task list with My, Unassigned, Team, All views	Partly	Partly	Partly	Partly	Partly	Not found
3.6	Task due date	Yes	Yes	Yes	Yes	Yes	Not found
3.7	Task assign, claim, unassign, assign to team	Partly	Partly	Partly	Partly	Yes	Not found
3.8	Auto-assign tasks to the case handler	Partly	Not found	Yes	Partly	Partly	Not found
3.9	Actions executed automatically on phase or process transition (templates, mails, related cases)	Yes	Not found	Yes	Yes	Yes	Partly
3.10	Sub-processes or building blocks startable from the case	Yes	Not found	Yes	Yes	Yes	Not found
3.11	Rules engine (conditions to field or action outcomes)	Yes	Not found	Yes	Yes	Not found	Not found
3.12	Multi-step form flows with conditional steps	Not found	Not found	Yes	Partly	Partly	Not found
3.13	Document review or approval workflow	Yes	Yes	Not found	Partly	Partly	Partly
3.14	Intermediate save of task forms	Not found	Not found	Yes	Yes	Yes	Not found
3.15	Progress or phase widget on the case page	Yes	Not found	Yes	Yes	Partly	Not found
3.16	Process or case migration between definition versions	Partly	Not found	Yes	Yes	Not found	Not found
3.17	Formula-based field fill and date calculation	Partly	Not found	Partly	Yes	Partly	Partly
3.18	Task panel beside the case tabs	Partly	Not found	Yes	Yes	Yes	Not found
3.19	External (supply chain partner) task assignment	Not found	Not found	Partly	Yes	Partly	Not found
3.20	Macro that makes several changes and sets what the handler sees next	Partly	Unknown	Partly	Not found	Not found	Not found
3.35	Request advice and consultations on a case and track the responses and deadlines	Partly	Unknown	Unknown	Unknown	Unknown	Unknown
3.36	Work the personal case queue in order of urgency and deadline, with a team workload summary	Yes	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

14 capabilities proposed for Tasks and phases. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q3.21	Does a link between cases move dates.	Not found
Q3.22	Can a stage hold a limit, and does the product refuse work past it.	Not found
Q3.23	Is the condition of an automation rule data, or a choice from a fixed list.	Yes
3.24	Approval by the case owner's manager, with closure gated on it	Partly
3.25	Work spread over a pool by round robin, open workload or weight	Partly
3.26	Board swimlanes, with a drag between columns restricted per role	Not found
3.27	Task timeline where each item is offset from a named earlier item	Partly
3.28	Planned next action of a type, with an owner, chaining the one after it	Not found
3.29	Task blocked by another task, released by the system when that one closes	Not found
3.30	Hand-off that places an obligation elsewhere and returns the case when met	Partly
3.31	Multi-step approval where silence has a declared meaning	Partly
3.32	Scoped and revocable advice request to a body outside the organisation	Yes
Q3.33	Each phase of a case type names its own handler or team, and the case moves to them by itself when it reaches that phase	Partly
Q3.34	A task the user has not opened yet stands out as unread in their task list	Partly

Documents23 capabilities. Dossiq has 13, partly has 7, is missing 3. 5 more proposed.

Capabilities in Documents, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
4.1	Document as a metadata record holding files	Yes	Yes	Yes	Yes	Yes	Yes
4.2	Folder structure inside a case	Yes	Not found	Not found	Yes	Not found	Not found
4.3	File versions with view, download, restore	Partly	Yes	Not found	Yes	Partly	Partly
4.4	Generate document from a template with merge fields	Yes	Yes	Partly	Yes	Yes	Not found
4.5	In-browser office editing (Collabora, WOPI)	Yes	Yes	Not found	Yes	Partly	Not found
4.6	MS Office add-ins or Teams integration	Not found	Unknown	Not found	Partly	Not found	Not found
4.7	Document metadata (type, status, confidentiality, direction, dates)	Yes	Yes	Yes	Yes	Yes	Yes
4.8	Configurable document list columns	Not found	Not found	Yes	Not found	Not found	Not found
4.9	Document labels or tags	Partly	Not found	Yes	Yes	Not found	Yes
4.10	Per-file share to a user with read/write and expiry	Partly	Yes	Not found	Not found	Not found	Not found
4.11	Document locking for shared editing	Yes	Not found	Not found	Yes	Yes	Yes
4.12	E-signing	Yes	Not found	Not found	Yes	Partly	Partly
4.13	Anonymise or redact documents	Yes	Partly	Not found	Partly	Not found	Not found
4.14	Merge to PDF, copy to another case	Partly	Partly	Not found	Yes	Partly	Not found
4.15	Trash and restore for documents	Partly	Not found	Not found	Yes	Not found	Not found
4.16	Document preview	Yes	Yes	Partly	Yes	Yes	Not found
4.17	Full-text indexing of file content	Yes	Yes	Not found	Yes	Not found	Not found
4.18	Notes or annotations on a document	Not found	Yes	Not found	Partly	Not found	Not found
4.19	Virus scan and integrity check	Partly	Partly	Not found	Yes	Not found	Partly
4.20	Archive export of closed cases (XML, SIP, TMLO/MDTO)	Partly	Yes	Not found	Yes	Not found	Not found
4.21	Publish document to citizen portal or website	Yes	Not found	Partly	Yes	Not found	Partly
4.22	Upload with drag and drop	Yes	Not found	Partly	Yes	Yes	Not found
4.23	Case files visible in the platform file manager	Yes	Yes	Not found	Not found	Not found	Not found

Proposed, not yet rated

5 capabilities proposed for Documents. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q4.25	File content is indexed by extracting text from the file itself.	Not found
4.26	Registration number for every document in and out, scoped to a year and a unit	Not found
4.27	Signing folder gathering documents from several cases for one signer	Not found
4.28	Plain-language version of a generated letter, kept beside the formal one	Not found
Q4.29	Documents of a case due for archiving are kept in their original format and also in a durable archive format such as PDF/A	Not found

Parties and contacts14 capabilities. Dossiq has 10, partly has 3, is missing 1. 6 more proposed.

Capabilities in Parties and contacts, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
5.1	Parties on a case with roles	Yes	Yes	Partly	Yes	Yes	Yes
5.2	Person and organisation contact registry	Yes	Partly	Not found	Yes	Yes	Not found
5.3	National registry lookup (CPR/BRP, CVR/KvK)	Yes	Unknown	Not found	Yes	Yes	Not found
5.4	Contact 360 view (cases, documents, communication)	Yes	Yes	Not found	Yes	Partly	Not found
5.5	Address protection or secrecy indication	Yes	Yes	Not found	Yes	Yes	Not found
5.6	Sensitive personal data behind an extra permission	Yes	Partly	Partly	Yes	Yes	Not found
5.7	Internal organisation tree and employee directory	Yes	Yes	Partly	Yes	Partly	Not found
5.8	Authorised representative (gemachtigde) on a case	Partly	Partly	Not found	Yes	Partly	Yes
5.9	Person card or primary party in the case header	Yes	Yes	Partly	Yes	Yes	Not found
5.10	Property or address object as a party (BAG, BBR)	Yes	Yes	Partly	Yes	Yes	Yes
5.11	Contact import and change subscriptions from registries	Not found	Unknown	Not found	Yes	Not found	Not found
5.12	Document senders and recipients	Yes	Yes	Not found	Partly	Partly	Yes
5.13	External register views embedded in the app	Partly	Unknown	Partly	Partly	Yes	Not found
5.20	Suppliers sign in to see their own tenders, contracts and messages	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

6 capabilities proposed for Parties and contacts. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
5.14	Party deduplication and merge with per-field selection	Not found
5.15	Mark a reviewed pair as not a duplicate, so it stops being offered	Not found
5.16	Relationship type with a reciprocal label and a party type at each end	Not found
5.17	Preferred correspondence language per party, honoured by templates	Not found
5.18	Cross-domain view showing only that a case exists, opened on a recorded ground	Partly
5.19	Records owned by an external source, with a policy for when they disappear	Not found

Communication16 capabilities. Dossiq has 9, partly has 6, is missing 1. 12 more proposed.

Capabilities in Communication, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
6.1	Journal notes on a case	Yes	Yes	Yes	Yes	Yes	Partly
6.2	Contact moments with channel and direction	Partly	Not found	Not found	Yes	Partly	Partly
6.3	Send e-mail from the case with templates and case attachments	Yes	Partly	Partly	Yes	Yes	Not found
6.4	Unified communication timeline per case (notes, mail, messages)	Yes	Not found	Not found	Yes	Not found	Not found
6.5	Organisation-wide message inbox with assign to case	Yes	Partly	Not found	Yes	Partly	Not found
6.6	Digital post to citizens (Digital Post, Berichtenbox, Postex)	Yes	Unknown	Not found	Yes	Not found	Not found
6.7	Messaging with citizens through a portal	Partly	Not found	Partly	Yes	Not found	Not found
6.8	In-app notifications (bell)	Yes	Yes	Not found	Yes	Yes	Not found
6.9	Scheduled or planned e-mails	Partly	Not found	Partly	Yes	Partly	Not found
6.10	Import .msg or .eml into a case	Yes	Partly	Not found	Yes	Partly	Not found
6.11	Event outbox or webhooks on case events	Yes	Not found	Yes	Yes	Not found	Yes
6.12	Chat capture into the case	Partly	Yes	Not found	Not found	Not found	Not found
6.13	Telephony (KCC) panel	Partly	Not found	Not found	Yes	Not found	Not found
6.14	Notes synced to an external case register	Partly	Not found	Not found	Not found	Not found	Partly
6.15	Internal or public visibility per timeline entry	Yes	Not found	Not found	Partly	Not found	Partly
6.16	Satisfaction survey after a case closes	Not found	Not found	Not found	Not found	Not found	Not found

Proposed, not yet rated

12 capabilities proposed for Communication. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q6.17	When a timeline entry is edited, does the product keep what it said before, and who changed it.	Partly
Q6.18	Is a reply to a case mail threaded onto its case, and by what.	Partly
Q6.20	Does an outbound webhook carry a signature the receiver can verify.	Partly
Q6.19	Does the citizen see a status vocabulary of their own, mapped from the internal one.	Partly
6.23	One-off recipient added to a single message, or a standing one suppressed	Not found
6.24	When the applicant was last actually reached, sortable in the work list	Not found
6.25	One contact moment or document filed onto several cases without copying	Not found
6.26	Notification rules triggered by a named field changing	Partly
6.27	Delivery outcome per recipient on every outgoing message, with a reason	Not found
6.28	Notification kinds chosen per recipient, with a channel an administrator can force	Not found
Q6.29	A callback request for a colleague gets a term, and the colleague is alerted when it is assigned and when it is still open at the term	Partly
Q6.30	A mail stored on a case keeps its layout and metadata, and each attachment becomes a separate document	Partly

Decisions8 capabilities. Dossiq has 7, partly has 1, is missing 0. 2 more proposed.

Capabilities in Decisions, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
7.1	Result or outcome from a configured list per case type	Yes	Not found	Partly	Yes	Yes	Yes
7.2	Decision tables (DMN)	Yes	Not found	Yes	Not found	Not found	Not found
7.3	Formal decision record (besluit)	Yes	Partly	Partly	Not found	Yes	Yes
7.4	Decision letter generated as a workflow step	Yes	Partly	Partly	Yes	Partly	Not found
7.5	FOI or Woo request with per-document assessment and redaction	Yes	Yes	Not found	Not found	Not found	Not found
7.6	Objection handling surface	Yes	Not found	Not found	Partly	Not found	Partly
7.7	Result drives archival nomination and retention	Yes	Not found	Partly	Yes	Partly	Yes
7.10	Pick an enforcement intervention from the national enforcement strategy matrix and record overrides	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

2 capabilities proposed for Decisions. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
7.8	Issued decision frozen, with a correction as a numbered successor	Partly
7.9	Case put to a committee as an agenda item, with its decision flowing back	Yes

Deadlines16 capabilities. Dossiq has 12, partly has 4, is missing 0. 15 more proposed.

Capabilities in Deadlines, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
8.1	Legal and service lead time per case type with target date	Yes	Partly	Partly	Yes	Yes	Yes
8.2	Overdue or urgency indicator on case and list	Yes	Partly	Not found	Yes	Yes	Not found
8.3	Task due dates	Yes	Yes	Yes	Yes	Yes	Not found
8.4	Reminders on a case with a responsible user	Partly	Yes	Not found	Partly	Partly	Not found
8.5	Extend or change the term with a reason	Yes	Partly	Partly	Yes	Yes	Yes
8.6	Deadline notifications by e-mail	Yes	Not found	Partly	Yes	Yes	Not found
8.7	Retention period, destruction date and automatic deletion	Partly	Not found	Partly	Partly	Partly	Partly
8.8	Milestones with planned intervals	Yes	Not found	Partly	Yes	Partly	Partly
8.9	Timer events in the process	Yes	Not found	Yes	Partly	Partly	Not found
8.10	Suspension term with automatic resume	Yes	Not found	Partly	Yes	Partly	Not found
8.11	Term end date moved off a weekend or public holiday	Yes	Partly	Not found	Partly	Not found	Not found
8.12	One working-day calendar, administered in one place	Partly	Not found	Not found	Not found	Not found	Not found
8.13	Suspension gives the paused time back to the term	Yes	Not found	Partly	Yes	Yes	Not found
8.14	Escalation ladder with more than one step when a term is breached	Yes	Not found	Not found	Partly	Partly	Not found
8.15	A term ends on a day, not at a moment	Yes	Not found	Partly	Partly	Yes	Yes
8.32	Register a notice of default, accrue the statutory penalty and signal the payout to finance	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

15 capabilities proposed for Deadlines. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q8.16	Is the counting mode a property of the individual term.	Not found
Q8.17	Does changing the calendar recompute the deadlines that depend on it.	Not found
Q8.18	Can an administrator run the term engine against a date they choose, and read its working.	Not found
Q8.19	Is the buyer's own time zone accepted where a calendar or a term is configured.	Partly
Q8.20	Is the working calendar, hours and holidays, readable and writable through the public API.	Partly
Q8.21	At intake, does the product tell the requester when the clock starts, from the calendar.	Not found
Q8.22	Does every write path to a date field agree, and does the product show one date for that field.	Not found
Q8.23	Is the calendar the deadline engine reads the same calendar the organisation administers.	Partly
8.24	First-response term per case type, with the size of the overrun stored	Partly
8.25	Maximum dwell time per status, breached apart from the case term	Partly
8.26	Deadline clock running only in service hours, with more than one set of hours	Not found
8.28	Reminder bound to any date field, with a repeat interval and a stop condition	Partly
8.29	Lead time resolved from the organisation, the service and the priority	Not found
8.30	Term clock running only in named statuses, with thresholds as a percentage	Partly
Q8.31	The product warns when a case's destruction date conflicts with that of a related case, such as a parent or sub-case that must be kept longer	Not found

Search13 capabilities. Dossiq has 6, partly has 5, is missing 2. 5 more proposed.

Capabilities in Search, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
9.1	Global quick search	Partly	Yes	Partly	Yes	Yes	Not found
9.2	Advanced search with per-case-type fields	Yes	Partly	Yes	Yes	Partly	Partly
9.3	Personal saved searches	Yes	Not found	Yes	Yes	Yes	Not found
9.4	Shared saved searches with department or role permissions	Not found	Not found	Not found	Yes	Not found	Not found
9.5	User column chooser on lists	Yes	Not found	Yes	Yes	Yes	Not found
9.6	Full-text search over document content	Partly	Yes	Not found	Yes	Not found	Not found
9.7	Search results filtered by access rights	Yes	Yes	Yes	Yes	Yes	Yes
9.8	Map view of search results	Yes	Not found	Not found	Yes	Not found	Not found
9.9	Search over contacts and persons	Partly	Yes	Partly	Yes	Yes	Partly
9.10	Search over custom objects	Yes	Partly	Yes	Yes	Partly	Partly
9.11	Task search fields	Partly	Not found	Yes	Partly	Partly	Not found
9.12	Platform-level unified search integration	Partly	Yes	Not found	Not found	Not found	Not found
9.13	Alert when a saved search crosses a count threshold	Not found	Not found	Partly	Not found	Not found	Not found

Proposed, not yet rated

5 capabilities proposed for Search. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q9.16	Does a saved search behave as a place of its own, with its own views and a place in the navigation.	Partly
Q9.15	Is there a command language that a person types and the API accepts unchanged.	Not found
9.17	Filters over what a case has ever been, not only what it is now	Not found
9.18	Stopwords and synonyms for search, maintained by an administrator	Not found
Q9.19	Search forgives spelling mistakes and suggests matches while the user is still typing	Not found

Reporting12 capabilities. Dossiq has 6, partly has 6, is missing 0. 8 more proposed.

Capabilities in Reporting, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
10.1	Configurable KPI dashboards (count, gauge, chart)	Yes	Not found	Yes	Partly	Not found	Not found
10.2	Personal dashboard with user-chosen widgets	Yes	Partly	Not found	Yes	Yes	Not found
10.3	Export list results to CSV or XLSX	Yes	Not found	Yes	Yes	Yes	Partly
10.4	Process analytics (heatmap, durations)	Yes	Not found	Yes	Partly	Not found	Not found
10.5	Audit or event log viewer with filters and export	Partly	Yes	Partly	Yes	Partly	Partly
10.6	Statistics or reporting API	Yes	Partly	Partly	Partly	Not found	Not found
10.7	Export files area with expiry and download counts	Partly	Not found	Not found	Partly	Not found	Not found
10.8	Timeline export per case or contact	Partly	Not found	Not found	Yes	Not found	Not found
10.9	Case audit timeline on the case page	Yes	Yes	Yes	Yes	Yes	Partly
10.10	Widgets driven by a saved search	Partly	Not found	Partly	Yes	Not found	Not found
10.11	Time booked against a case	Partly	Not found	Not found	Not found	Not found	Not found
10.20	Report case costs per Iv3 taakveld, with 2023 refinement codes rolled up to their parent	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

8 capabilities proposed for Reporting. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q10.12	Is effort recorded against something other than a case.	Not found
Q10.13	Is a settings change recorded anywhere.	Partly
Q10.14	When a rule refuses a write, does the caller find out.	Partly
Q10.15	Elapsed working time per case, measured on the calendar, reported per stage or assignee.	Partly
10.16	Audit entry attributed to its cause: a person, a job, an import or a cascade	Partly
10.17	Effort estimate on the case, with the remainder derived from what was booked	Not found
10.18	Time spent in each status, held on the case as a column and a filter	Partly
10.19	Data quality audit: a defined population, rules over it, and a scored tolerance	Partly

Configuration28 capabilities. Dossiq has 15, partly has 9, is missing 4. 29 more proposed.

Capabilities in Configuration, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
11.1	Case type editor in the UI	Yes	Not found	Yes	Yes	Partly	Yes
11.2	Config as code, import and export of case types	Yes	Not found	Yes	Yes	Partly	Yes
11.3	Custom fields per case type	Yes	Not found	Yes	Yes	Partly	Yes
11.4	Form builder in the UI	Not found	Not found	Yes	Partly	Not found	Not found
11.5	BPMN modeller in the UI	Partly	Not found	Yes	Not found	Not found	Not found
11.6	Configurable case detail tabs per case type	Not found	Not found	Yes	Not found	Not found	Not found
11.7	Configurable widgets on the case page (fields, table, collection, formio, highlight, image, map, metroline, person-card, text, divider, custom)	Not found	Not found	Partly	Not found	Not found	Not found
11.8	Configurable case header per case type	Not found	Not found	Yes	Not found	Not found	Not found
11.9	Configurable list columns per case type	Partly	Not found	Yes	Partly	Partly	Not found
11.10	Code lists or choice fields	Partly	Yes	Yes	Yes	Yes	Partly
11.11	Document template library	Yes	Yes	Partly	Yes	Partly	Not found
11.12	E-mail template library	Yes	Not found	Partly	Yes	Yes	Not found
11.13	Translation management in the UI	Yes	Not found	Yes	Not found	Not found	Not found
11.14	Branding and theming	Partly	Partly	Partly	Yes	Not found	Not found
11.15	Feature toggles	Partly	Partly	Partly	Yes	Partly	Partly
11.16	Integration or plugin configuration UI with secrets	Yes	Partly	Yes	Yes	Not found	Yes
11.17	Custom object type management	Partly	Not found	Partly	Yes	Not found	Not found
11.18	Configuration issue detection	Yes	Partly	Not found	Partly	Yes	Partly
11.19	User, role and department administration in the app	Partly	Yes	Partly	Yes	Not found	Partly
11.20	Rules per case type (conditions and actions)	Yes	Not found	Yes	Yes	Partly	Not found
11.21	Mother and child case types (inheritance)	Yes	Not found	Not found	Yes	Not found	Partly
11.22	GDPR register fields per case type	Yes	Not found	Not found	Yes	Partly	Not found
11.23	Catalog with folders for case types, attributes, templates	Partly	Not found	Not found	Yes	Not found	Partly
11.24	Instance configuration UI (notification texts, portal texts, CORS)	Yes	Partly	Partly	Yes	Partly	Partly
11.25	Fields hidden, required or read only by role and case state	Yes	Not found	Partly	Yes	Not found	Not found
11.26	Knowledge base with per-role visibility	Yes	Not found	Not found	Not found	Not found	Not found
11.56	Run permit, supervision and enforcement cases from seeded VTH case types and workflows	Partly	Unknown	Unknown	Unknown	Unknown	Unknown
11.57	Get guided through first-time setup, including loading demo data	Yes	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

29 capabilities proposed for Configuration. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q11.27	Is the capability in the edition you can deploy.	Yes
Q11.28	What the product does when the licence lapses.	Yes
Q11.29	Does an extension declare the host version it needs, its dependencies and the permissions it takes.	Yes
Q11.30	When a capability is not available, does the product say so where the user asked for it.	Yes
Q11.31	Does the installation create storage for capabilities the installed edition cannot use.	Not found
Q11.32	Can an administrator browse the data model inside the product, every class with its fields and relations.	Partly
Q11.33	When a configuration object in use is removed or disabled, does the product refuse, and does it name what it would strand.	Yes
Q11.34	Does the product offer the same configuration vocabulary whichever mode you configure it in, and does it say what you lose.	Yes
11.35	Routing predicates over where the case is: district, neighbourhood or area	Not found
11.36	Local change to a case type shipped as code, with the divergence detectable	Not found
11.37	Field state driven by other field values, enforced on the API too	Not found
11.38	One rule set evaluated in the form and again on every API write	Partly
11.39	Import as a durable record with an outcome per row	Not found
11.40	One rule usable as a condition inside another	Not found
11.41	Explanation written by an administrator on a status and on a transition	Partly
11.42	Alert when a nominated field's value already exists on another record	Not found
11.43	Screen configuration stored as a patch, failing loudly when the layout moves	Not found
11.44	Automation condition on a before-state and an after-state, not only on now	Not found
11.45	Custom field added by an ordinary user, still searchable and groupable	Partly
11.46	Published service catalogue whose leaf sets form, case type and term at once	Partly
11.47	Reference field whose choices are a query over the record being edited	Not found
11.48	Obsolete value removed from every picker without being deleted	Partly
11.49	Ledger of which rule fired for which case, and which actions succeeded	Not found
11.50	Rule conditions expressed relative to now, including in business hours	Not found
11.51	Named screen overrides bound to a team or a portal, with fall-through	Not found
11.52	Hierarchical code list whose entries carry consequences, not only labels	Partly
11.53	Validation written by an administrator that refuses a save with its own message	Partly
Q11.54	Case types are imported from an i-Navigator process export and updated per case type when the process changes there	Not found
Q11.55	Letterhead, header and footer are set once and applied to every document and e-mail template	Not found

Integrations24 capabilities. Dossiq has 16, partly has 5, is missing 3. 3 more proposed.

Capabilities in Integrations, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
12.1	ZGW APIs (Zaken, Documenten, Catalogi, Besluiten)	Yes	Not found	Yes	Not found	Yes	Yes
12.2	Notificaties API	Yes	Not found	Yes	Not found	Yes	Yes
12.3	Objecten and Objecttypen API	Not found	Not found	Yes	Not found	Partly	Partly
12.4	StUF (BG, ZKN, DCR)	Yes	Not found	Not found	Yes	Not found	Not found
12.5	DSO or Omgevingswet	Yes	Not found	Not found	Partly	Not found	Not found
12.6	National person and company registries	Yes	Unknown	Not found	Yes	Yes	Partly
12.7	Staff SSO (SAML or OIDC)	Yes	Yes	Yes	Yes	Yes	Yes
12.8	Citizen authentication (DigiD, eHerkenning, eIDAS)	Partly	Not found	Not found	Yes	Not found	Partly
12.9	Digital post or berichtenbox	Yes	Unknown	Not found	Yes	Not found	Not found
12.10	E-signing	Yes	Not found	Not found	Yes	Partly	Partly
12.11	External document generation service (SmartDocuments, Xential)	Partly	Not found	Yes	Yes	Yes	Not found
12.12	Payments	Partly	Not found	Not found	Yes	Not found	Not found
12.13	Appointment booking	Yes	Not found	Not found	Yes	Not found	Not found
12.14	Message broker or event streaming	Yes	Not found	Yes	Partly	Not found	Partly
12.15	Search engine (Elasticsearch, OpenSearch, Tika)	Not found	Yes	Not found	Yes	Yes	Not found
12.16	Map and geo services (PDOK, BAG, ArcGIS)	Yes	Unknown	Not found	Yes	Yes	Partly
12.17	Generic plugin or connector framework	Yes	Not found	Yes	Yes	Not found	Partly
12.18	OpenAPI documentation	Yes	Partly	Yes	Yes	Yes	Yes
12.19	Public data API with certificates or API keys	Yes	Yes	Partly	Yes	Partly	Partly
12.20	Object storage (S3)	Partly	Not found	Not found	Yes	Not found	Yes
12.21	Office online (WOPI) or platform office	Yes	Yes	Not found	Yes	Partly	Not found
12.22	Cloud events inbound	Not found	Not found	Partly	Not found	Not found	Yes
12.23	AI assistant with executable actions	Partly	Unknown	Not found	Not found	Not found	Not found
12.28	Share or transfer a case to another Nextcloud instance and follow its shared activity	Yes	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

3 capabilities proposed for Integrations. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q12.25	Does the product state its own deployment prerequisites.	Not found
Q12.26	Does the product reach the network on its own, and what does it disclose.	Yes
Q12.27	An administrator reads the message log of each connection, filters it to the failures, retries a failed message and exports the log	Partly

Access and privacy18 capabilities. Dossiq has 9, partly has 8, is missing 1. 27 more proposed.

Capabilities in Access and privacy, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
13.1	Application roles	Yes	Yes	Yes	Yes	Yes	Yes
13.2	Policy or attribute based access on data (conditions)	Partly	Partly	Yes	Partly	Yes	Yes
13.3	Per-case ACL editable on the case	Partly	Yes	Partly	Yes	Partly	Not found
13.4	Time-limited access grants	Yes	Yes	Not found	Not found	Not found	Not found
13.5	Per-document access override	Partly	Yes	Not found	Yes	Not found	Yes
13.6	Team or department based visibility	Partly	Yes	Partly	Yes	Partly	Not found
13.7	Case confidentiality classification	Yes	Yes	Partly	Yes	Partly	Yes
13.8	Field-level permissions	Partly	Not found	Partly	Yes	Partly	Not found
13.9	Audit trail including reads and views	Yes	Yes	Partly	Yes	Partly	Partly
13.10	Retention and automatic deletion	Partly	Not found	Partly	Partly	Partly	Partly
13.11	GDPR register per case type	Yes	Not found	Not found	Yes	Partly	Not found
13.12	Delegation, mandates, substitutes	Yes	Not found	Not found	Not found	Not found	Partly
13.13	Citizen portal access rights per case	Yes	Not found	Partly	Yes	Not found	Not found
13.14	Locked rows for restricted cases in lists	Not found	Not found	Yes	Partly	Not found	Not found
13.15	Two-factor authentication and login history	Partly	Partly	Partly	Partly	Partly	Yes
13.16	Access-control admin UI	Partly	Yes	Yes	Yes	Partly	Yes
13.17	Out of office with a stand-in who sees the work	Yes	Not found	Not found	Not found	Not found	Not found
13.18	Watchers on a case, separate from the assignee	Yes	Not found	Not found	Not found	Not found	Not found

Proposed, not yet rated

27 capabilities proposed for Access and privacy. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
Q13.20	Can an API token be narrower than the person who issued it.	Partly
Q13.21	Is there an administered storage limit per owner.	Yes
Q13.22	Is a weak credential refused at the moment it is set, and is the refusal specific.	Partly
Q13.23	Does a right granted on a parent apply to its descendants without a second grant.	Not found
Q13.24	Can an administrator define a role and choose its permissions, or only assign a role the product ships.	Yes
Q13.25	When an administrator defines a role, where do its permissions come from, and can a right be removed as well as granted.	Unknown
13.26	Transition the person who prepared the case may not make themselves	Not found
13.27	Emergency self-granted access, time-boxed, with a reason, enabled per case type	Not found
13.28	Hand-off refused until consent is recorded, with the sharing scope chosen	Not found
13.29	Erasure for one person across every case, with a report of what was left	Not found
13.30	Named role slot on the case, where the right follows whoever occupies it	Partly
13.31	Destruction proposed as a list, reviewed per item by a named reviewer	Not found
13.32	Anonymising as a configured alternative to deletion, chosen per outcome	Not found
13.33	Report accepted without an account, unmasked only by a named custodian	Not found
13.34	Party relationship granting dated access to the other party's record	Not found
13.35	Tamper-evident audit log that can be verified after the fact	Partly
13.36	Link type declaring which fields of the linked record it exposes	Not found
13.38	Portal visibility derived from the party tree, so a parent sees its subsidiaries	Yes
13.39	Notification when a file is downloaded	Not found
13.40	Permission to hand work to someone, distinct from read and write	Not found
13.41	Row-level access by group, with the inheritance it came from declared	Partly
13.42	Bearer link that opens a case without a login, with expiry and revocation	Yes
13.43	Legal hold suspending destruction while a proceeding runs	Yes
13.44	Bulk reassignment of a departing handler's caseload	Yes
Q13.45	An authorised records manager changes the archive attributes of a case, such as archival nomination, retention start and destruction date, on one case or on many at once	Partly
Q13.46	An administrator downloads an authorisation matrix showing which users are in which groups and what each group may read and change	Partly
Q13.47	Every BRP lookup made for a case sends the purpose and processing activity of that case type, so the BRP can record why the person was looked up	Partly

Case plan and services1 capabilities. Dossiq has 0, partly has 1, is missing 0. 1 more proposed.

Capabilities in Case plan and services, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
14.2	Handle Wmo, Jeugdwet and Participatiewet cases with consent and special-category data safeguards	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

1 capabilities proposed for Case plan and services. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
14.1	Case plan of interventions, each with a goal, a provider and a target date	Not found

Money on the case1 capabilities. Dossiq has 0, partly has 0, is missing 1. 1 more proposed.

Capabilities in Money on the case, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
15.2	Process grants from application through advances to final settlement	Not found	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

1 capabilities proposed for Money on the case. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
15.1	Award with amount requested, amount granted, payment, reporting and recovery	Yes

Field work and offline1 capabilities. Dossiq has 0, partly has 1, is missing 0. 1 more proposed.

Capabilities in Field work and offline, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
16.2	Carry out inspections with checklists and photos in the field, also without a connection	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

1 capabilities proposed for Field work and offline. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
16.1	Offline field capture with a visible replay queue and recorded conflicts	Partly

Multi-organisation1 capabilities. Dossiq has 0, partly has 1, is missing 0. 1 more proposed.

Capabilities in Multi-organisation, rated for each of the 6 systems.
No.	Capability	Dossiq	OpenCase	Valtimo/GZAC	xxllnc Zaken	Dimpact ZAC	Open Zaak
17.2	Run several tenants with a lifecycle, quotas, billing, onboarding and mandate checks	Partly	Unknown	Unknown	Unknown	Unknown	Unknown

Proposed, not yet rated

1 capabilities proposed for Multi-organisation. We rated ourselves. The other 5 systems have not been read against these, so they are in no total here.
No.	Capability	Dossiq
17.1	One instance serving several organisations, with separated data and quotas	Yes

What to do next

Write down the capabilities your organisation needs, and test every system on that shortlist yourself.

To try dossiq, follow the installation guide.